Our policy

Learn more about our process, timelines, and commitment to quality in our studio policy.

When you place an order with Dress Magic Studio, we will schedule a measurement and design consultation. At this stage you will choose your fabric, style, fit and any special details.
Once production begins — that is, once the fabric is cut or work on your garment starts — changes to the design, fabric or measurements may incur additional charges and could affect the delivery timeline.

A deposit is required at the time of order confirmation, with the remaining balance due upon completion before delivery.
All pricing will be clearly provided and includes our standard production in the selected fabric.
Custom requests, fabric upgrades or rush production may incur additional fees.

We aim to complete custom dresses and coats within the estimated timeframe discussed at your consultation.
Because each garment is made to your specifications, the timeline may vary depending on fabric availability, complexity of design, and other factors beyond our control.
If there is a significant delay, we will contact you promptly to discuss revised completion and delivery dates.

Because each piece is made exclusively for you, custom-made garments are considered final sale once production has begun.
If you wish to cancel your order before production starts, you may do so but your deposit may be non-refundable depending on fabric and materials purchased.
Once work on the garment has commenced, no refunds or returns will be accepted.
If there is a defect or work falls outside agreed specifications, please contact us within 7 days of delivery so we can evaluate and offer a remedy (such as complimentary alteration or remake).

We offer complimentary fitting and minor adjustments within 30 days of delivery if the garment does not meet the measurements agreed at consultation.
Alterations requested due to changes in your measurements, weight or style preference after delivery will incur additional charges.

While we use high-quality fabrics, please note that actual colours, textures or shades may vary slightly from samples due to lighting, dye lot etc.
Fabric availability is subject to change – if the selected material is no longer available we will offer suitable alternatives in consultation with you.

To maintain the integrity of your custom garment, we ask that you follow the care instructions provided. Improper care, wear beyond normal use or damage caused by third-party alterations may void our responsibilities.

Dress Magic Studio will take care in crafting your garment, but we cannot accept liability for damage caused by misuse, wear and tear, or any alterations done by others.
We reserve ownership of any patterns, designs or intellectual property created by us unless otherwise agreed.

Your personal information and measurements are kept confidential and will be used only to fulfil your order.
We will not share your data with third parties except as required by law.

We reserve the right to update or amend these policies at any time; the version posted on our website is the most current.

Verbal abuse and harassment of any kind are not tolerated. We reserve our right to refuse service as a result of abuse or harassment by the customers.

We reserve the right to refuse service in situations where a request falls outside our expertise, does not align with our quality or professional standards, or involves inappropriate behavior.
Dress Magic Studio is committed to maintaining a positive, respectful, and safe environment for every client and staff member.